I like about everything! The personalization of services and one-on-one PT assistance is invaluable. The PT I work with (Susan Greenwood) is truly fantastic! She is very knowledgeable and understands movement and how to make people better. She is by far the best PT I have ever seen (and I have seen MANY — MANY more than most people due to stroke of a family member and other health problems in the family). Susan not only taught me how to properly do the exercises to get better — she also taught be how to stay better with exercise! I am so grateful because Susan did all this for me after 2 surgeons (including one at Cleveland Clinic) recommended surgery which I desperately did not want to have since recovery would have been so extended (over 1 year). Now, I feel fine and my doctor agreed, I can skip the surgery! You are very lucky to have Susan at your facility! Beyond that, Susan and the entire staff are very kind and understanding. Everyone is friendly and scheduling is easy. Your Admin. folks are great too. I am also a fan of Strivehub which really helps keep me on track.